Commercial Dishwasher Solutions & Classeq score a winning goal with The Hilton London Wembley Hotel

About Us

The Hilton Hotels & Resorts group is one of the most established and trusted hotel brands in the world with venues in more than 540 locations, in 78 countries across six continents. The group opened its landmark London Wembley hotel in July 2012 at the heart of the Wembley area revitalisation plan and its now firmly on the map within one of London’s most dynamic leisure destinations.

Super-stylish, light and spacious, modern and contemporary hotel of some 281,650 sq.ft., the Hilton London Wembley sits just minutes’ walk away from the iconic Wembley Stadium, the SSE Wembley Arena and the London Designer Outlet.

What makes The Hilton London Wembley Hotel different?

The premier location makes this hotel different. It’s the perfect choice for when attending an event, a conference, or to sample superb shopping and entertainment. You can also reach central London in just 9 minutes via transport links right outside the hotel.

Inside, the hotel boasts: 361 rooms and suites; a business centre with 14 state-of-the-art meeting spaces; Grand Ballroom for up to 900 guests; the Association Restaurant with 300 covers; the Icons Bar and terrace, open all day, serving coffees, snacks, afternoon tea through to evening cocktails; the vibrant Sky Bar 9 on the ninth floor rooftop for guests to enjoy views over Wembley Way whilst sipping on cocktails and Champagne and a fully equipped Living Well leisure centre. Every hotel amenity you could want within an exceptional location.

The Challenge

We asked the hotel’s Facilities Manager, Jo Thiara, about one of the key challenges his staff face. “As a hotel that hosts many guests through an extensive combination of events, conferences, corporate hospitality and restaurant dining, we need to ensure that we can effectively and efficiently handle the high volumes of glassware that is used. We can have a large amount of guest residents in the hotel at any given time, but on match and event days

(we also host weddings), the number of people within the hotel can grow significantly with additional diners and corporate hospitality guests, so it is of paramount importance that we don’t run out of clean glasses.

“We have staff stationed in a centralised dedicated warewashing area within our main kitchen which services our conference and banqueting needs and the restaurants. This area operates constantly from 7am until midnight, every day. Our brief was the need for a quality machine that could handle our glassware volumes, but it had to be good value for money too and very straightforward to operate.” 

The Solution

The hotel worked with Simon Gentle, Managing Director of Commercial Dishwasher Solutions, on specifying the right solution. Both Jo Thiara and Simon Gentle explain the reasons behind making the final choice. Jo comments, “The Classeq CST Conveyor Warewasher fulfilled the brief for a number of reasons…its simplicity of operation – there is just one button needed to operate it, the staff can constantly monitor the clearly visible wash temperatures re-assuring all that it’s up to temperature and fully sanitising during the wash cycle, the clean down of the machine at the end of every shift is very easy and the price was really very competitive for the size of machine and its operational capabilities. And a final, deciding factor, was that Classeq were able to modify the CST machine’s working parameters, setting up lower wash and rinse temperatures, so the washer would operate specifically for our glassware washing needs.”

Simon Gentle adds, “This is ‘a first’ within the Hilton Group of Hotels, there aren’t any other dedicated Classeq CST glasswashing machines set-up like this. This is also the first Classeq warewasher that Hilton Hotels have specified. This particular ‘CST Conveyor machine’ has been installed with full tabling, sink and prewash spray to enhance a very efficient flow of glasses through the process. Operationally the machine’s performance is so good, it can handle 100 racks per hour of varying glasses and with the addition of a bespoke dedicated reverse osmosis system fitted specifically for this site, the glasses come out gleaming time after time, no further polishing required, saving the Hilton’s staff further valuable time”.

The Classeq CST is an extremely easy machine to use with impressive results achieved in minimum time – the machine’s wash cycles allow operators to gain maximum output, quickly, without compromising the quality of the wash.

Recommend Classeq and buy British

All Classeq warewashing machines are manufactured in Britain, a fact that Jo Thiara says, “It’s definitely an added bonus”, alongside the other positives he has experienced so far with the machine and the personable service he has received. He concludes, “I have to praise Simon, his team and Classeq on a straightforward and smooth process of buying and installing this machine – they were personable, very helpful and all went to plan. I’m extremely happy that our machine is running very well, it looks great and the results are really good and its saving our staff really valuable time”.

The Hilton London Wembley have taken a four-year 5-star service contract in addition to 12 month’s warranty on this machine, providing added peace of mind for an extremely busy venue.

“The Classeq CST Conveyor Warewasher fulfilled the brief for a number of reasons…its simplicity of operation – there is just one button needed to operate it”

Jo Thiara, Facilities Manager