Reliability is Key

Nestled on the banks of the River Barrow and surrounded by luscious green grounds, the Woodford Dolmen Hotel in Carlow, Ireland, is an 80-bedroom hotel with first-class wedding and events facilities. With the capacity to cater for 800 events guests across two conference suits, in addition to the hotel guests, efficiency and consistency is at the heart of the service General Manager, Colin Duggan, and his team provide. This ethos spans all elements of the customer service journey, right down to the kitchen equipment installed throughout the hotel.

Why Classeq?

Over the last two years the hotel has undergone a £1.5 million makeover and as part of this, the catering department invested in several products from the Classeq range. These included a high-performance rack conveyor ‘CST’ dishwasher and also two under counter glasswashers. Colin Duggan explains: “One of the key points we were looking for is reliability. This is especially important during peak service times when we have dinner reservations for over 300 people – we need a warewasher that guarantees items come out consistently clean. Before purchasing we took around three months to decide on a machine but in the end the Classeq models stood out for their value for money and ease of use.

Increase in Quality and Saving Money Long Term

“Since installing the machines we’ve seen a 40% increase in quality and are saving money in the long run by not having to continually put items back through the wash. This also frees up staff members to focus on other operational areas. The warewashers are really simple to use, which means it’s very quick to train up on how to keep them well maintained. I would recommend Classeq to anyone looking for consistency, reliability and efficiency. I found the service from beginning to end exceptional, even down to the time Classeq spent helping us to decide what size machine best suited our requirements. The whole experience has been excellent.”

“I would recommend Classeq to anyone looking for consistency, reliability and efficiency. I found the service from beginning to end exceptional, even down to the time Classeq spent helping us to decide what size machine best suited our requirements. The whole experience has been excellent.”

Colin Duggan, Owner