Industry Trends to look out for in 2024

As we head towards 2024, a thriving hospitality industry needs to be on the lookout for current trends that are here to stay. Here’s what to expect....

What customers want from customer service

As the hospitality customer becomes more and more discerning, the pressure is on for establishments and hospitality groups to provide exceptional customer service. But what does that look like? And what does the modern-day hospitality customer want from customer service?...

5 Considerations for Hospitality Groups 2024

It’s been a bumpy ride for hospitality groups in recent years; the pandemic, staff shortages, rising prices, and a cost-of-living crisis hit us all at once. And it was tough. But they responded, adapted, and shifted and as they prepare for the future....

What do customers want from tech?

Customers are becoming more digitally savvy as we head toward 2024 and want to see technology become a part of the hospitality industry where it can enhance efficiency and make their lives easier. But not as a replacement for the human interaction we so crave....

Working with, Nurturing and Retaining Apprentices and Gen-Z staff

Hospitality is a vibrant and diverse sector with lots of learning and career opportunities. With hospitality being one of the world's fastest growing employment sectors, and Gen-Z being the largest living generation, the two could be a perfect match....

Time to double down for the Summer wave.

Another seasonal wave is almost upon us: the summer holidays. Busier weekdays, more children, more families, holidaymakers. Hospitality businesses need to be operating as efficiently as possible. Here are a few areas for consideration for the summer craziness. Are you ready for the heat?...